Add-Ons
Conversation Logs
Enable and access inbound customer messaging logs for SMS and WhatsApp channels to track customer-initiated replies.
Conversation Logs enables you to view all the customer replies received via SMS and WhatsApp.
To enable it,
1
Go to Workspace Settings.
2
Select Add-Ons.
3
Enable the toggle in Conversation Logs.
Once its enabled, you will be able to view all the responses sent by your customers under Logs -> Inbound. You can read about Inbound logs here.