Source: https://gitlab-test-account.docs-staging.pageloop.ai/external-templates/whatsapp/sync-resync-templates

# Sync / Re-sync WhatsApp Templates

If a template already exists in your WhatsApp Business Account, connect the integration to sync it into Fyno and use it immediately without recreating it. If you're integrated with a supported WhatsApp service provider, Fyno can fetch and sync your existing templates directly.

- Kaleyra
- Meta
- ValueFirst
- Gupshup Enterprise
- Meta Direct

## What Syncing Does

Syncing imports data from your WhatsApp Business Account:

- All message templates (for example, Approved, Pending, Rejected, Disabled, etc.)
- WhatsApp Flows
- Template metadata (category, quality rating, status updates)

## Steps to Sync / Re-sync WhatsApp Templates

1. Go to **Sync WhatsApp Templates**.
2. Select the required **Integration** (grouped by WABA / Namespace).
3. Click **Sync**.

**NOTE:** The system imports all templates and flows associated with the selected integration, regardless of approval status.

## Re-sync Individual templates

Use this when you only need to update or fetch a specific template instead of syncing everything.

### When to Re-sync

- Status changed (Approved, Rejected, Disabled, Pending)
- Template content/components updated
- Rejected template fixed and resubmitted
- WhatsApp Flow created or modified

If the status shown in Fyno looks outdated, refresh it:

1. Click **Re-sync Templates**.
2. Wait for the sync to complete.
3. Check the **Last synced time** to confirm the update.