Voice

Voice Ozonetel Integration

Learn how to integrate Ozonetel Voice with Fyno by configuring API credentials, campaigns, caller IDs, and IVR setup for outbound and inbound voice notifications.

Before we get started, you will need to have a Ozonetel account already set up, along with numbers assigned and IVRs pre-created. Make sure you have created at least 1 inbound or outbound campaign.

Find the Provider

Navigate to the Integrations page. On the page that opens, find "Voice" and click on the "Ozonetel" button.

Configure the Integration

In the pop-up, fill in:

Custom name: Provide a name that would help you identify the configured account in Fyno's portal.
API Key: Enter the API Key from your Ozonetel Platform. You can access it from Home page -> Edit Profile
Username: Enter the Username from your Ozonetel Platform. You can access it from Home page -> Edit Profile
DID/Caller ID: Enter the caller ID for the number/IVR that you intend on triggering with this integration. You can access it from Campaigns -> Inbound/Outbound Campaigns.
Campaign Name: From your Ozonetel platform, you can access it from _Campaigns -> Inbound/Outbound Campaigns _

Complete the Integration

Click on "Add Account" once done and you are all set!

Message Delivery Status

While Fyno has the capacity to track the notification delivery status, Ozonetel requires a manual update of the Fyno Callback Endpoint in order to receive these reports. To update the Callback manually follow these steps:

Enter Fyno's Callback URL given in the Ozonetel Integration popup and select the relevant notifications required and save the same.

Test your integration by sending a message from the Fyno App. Your notification delivery status will be displayed in the logs, when you click on it, under the Delivery tab.

Keypress Capture?

Does your IVR flow have a Keypress capturing requirement? If yes, you will need to configure Fyno's webhook to capture these details. Contact us to help set this up!