Fyno Documentation

WhatsApp

Interakt WhatsApp Integration

Learn how to integrate Interakt WhatsApp with Fyno, configure API credentials, enable webhook-based delivery tracking, and monitor message delivery status.

Before we get started, you will need an active WhatsApp number as well as templates pre-configured in your Interakt account

1

Find the Provider

Navigate to the Integrations page. Under "WhatsApp" section, click on the "Interakt" button.

2

Configure the Integration

In the pop-up that appears, fill in:

  • Custom name: Provide a name to help you identify the configured account in Fyno's portal.
  • API Key: In your Interakt Account, under the Developer Setting, you will find the find 'Secret Key'.
3

Complete the Integration

Click on "Add Account" once done, and you are all set!

Message Delivery Status

While Fyno has the capacity to track the notification delivery status, Interakt requires a manual update of the Fyno Callback Endpoint in order to receive these reports. To update the Callback manually follow these steps:

1
Log into your Interakt Account
2
From the top right corner, find Developer Setting and click on Configure under Configure Webhook.
3
On the page that loads, enter the Callback URL provided in the popup in Webhook URL. Enter the Secret Key.
4
Under Template Messages sent via API and Template Message sent via Interakt Campaigns, select all the required options and click Submit.
5
Test your integration by sending a message from the Fyno App. You will be able to see this in the the logs, when you click on it, under the Delivery tab.